SUPPORT

Find answers to the most common questions below. If you need further assistance, don’t hesitate to reach out at help@shopgovape.com.

📦 How long does shipping take?

Most orders are processed within 1–2 business days and delivered within 3–5 business days via standard shipping. Tracking information is sent to your email once your order ships.

🔍 How do I track my order?

Once your order ships, you’ll receive an email with a tracking number and link. You can also email us at help@shopgovape.com with your order number and we’ll provide an update.

⚠️ What if I receive a defective product?

We’re sorry to hear that! Please contact us within 48 hours of receiving your order at help@shopgovape.com. Include your order number and a photo of the defective item, and we’ll make it right.

🔞 What is the age requirement?

You must be 21 years of age or older to purchase from Shop GoVape. Age verification is required at checkout and may be verified upon delivery.

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as other secure payment options available at checkout.

🔄 What is your return policy?

For details on returns and refunds, please visit our Returns & Refunds page.

AGE VERIFICATION